Modernizing operations
In 2022, upon being promoted to Senior Director, Operations of a 130+ person tech consulting company, I launched into executing my vision of modernizing our operations tech stack...
A collection of highlights from my career. These are the ones I found the most interesting, memorable, and impactful. Combined, they summarize some of the main things I bring to the table.
In 2022, upon being promoted to Senior Director, Operations of a 130+ person tech consulting company, I launched into executing my vision of modernizing our operations tech stack...
In 2021, after taking over from a departing VP and being promoted to Director, Operations at a leading tech consulting company, I moved quickly to streamline the way we staffed our client projects by...
In 2021, I was promoted from Program Director to Director, Operations at a leading tech consulting company. As part of my wide mandate in the role, I took over the management of client contracts, where I...
In 2021, while working as a Program Director with an incredibly talented group of people at a leading digital consultancy, I started wondering whether there was a way to measure team health in a more effective and insightful way than using eNPS...
In 2018, I worked for an insurtech professional services company. Due to corporate restructuring, there was a need to find as many operational efficiencies as quickly as possible, before a fast-approaching cut-off for the old systems. I single-handedly implemented a new PSA system company-wide, removing reliance on manual spreadsheets, as well as enabling new capabilities in the areas of...
In 2018, upon being promoted to a Director role, I immediately implemented a gamified employee peer-to-peer recognition and rewards program to boost engagement and retention, while surfacing valuable contributions, highlighting team dynamics, and providing a framework for engagement experiments to reward teamwork and personal initiative...
From 2013-15, during my time working at a digital agency, I was parachuted into a multi-million dollar account that was on fire and on the verge of being cancelled...